Information
Payment & Insurance
Centreboard is currently accepting several major insurance policies, including: Medicare, Medicare Advantage plans, Anthem BCBS, Harvard Pilgrim, Cigna, Aetna, United Healthcare, Maine Community Health Options, Taro and Worker’s Comp. Centreboard can submit claims for you to any in-network insurance plans.
Centreboard is an Out-of-Network provider with all other insurance carriers (and some specialty plans within the above insurance carriers). If we are not currently in-network with your insurance, that does not mean an insurer won’t pay for the services. Upon request, Centreboard can provide you with a superbill which will include the NPI (National Provider Identifier) number, appropriate ICD-10 (International Classification of Diseases) diagnosis codes as well as CPT (Current Procedural Terminology) billing codes. You may choose to submit this to your insurance carrier for reimbursement based on your plan benefits.
It is imperative for you to understand your outpatient Physical Therapy insurance benefits before deciding if you would like to use your insurance. Additional considerations include and are not limited to: whether or not your insurance requires a preauthorization or a physician’s referral, whether or not there is a copay or a deductible/other out-of-pocket amount due before services are covered, and at what percentage services are covered.
Centreboard can help you to understand what your coverage means and what that may look like as cost to you. Schedule a complimentary 15 minute video consultation to discuss any questions or to seek help with making a choice about whether or not to utilize insurance. You do not HAVE to use your insurance for services just because you have it, and again, there are many variables to consider when making this choice.
Methods of payment accepted include: cash, Venmo, PayPal, check or debit/credit cards (including HSA cards for qualifying medical expenses according to your account’s policy)
Cancellation & Late Policy
CANCELLATION POLICY: Your appointment time is reserved just for you, one on one, with your provider. A late cancellation or missed visit leaves a hole in the therapist’s day that could have been filled by another patient. As such, we require 24 hours' notice for any cancellations. Patients who provide less than 24 hours' notice of a cancellation decision will be charged a $40 cancellation fee to the card on file. We understand unforeseen circumstances can affect your ability to keep your appointment. On the first late cancellation event, patient/client will be reminded of the policy agreed upon, in an effort to provide an opportunity to clarify any misunderstanding of the policy, and the fee will be waived. For the 2nd offense and beyond, the $40 fee will be charged. The 24 hour threshold is based on the time you officially cancel the appointment and is not based on when you reach out with uncertainty about keeping or cancelling your appointment. A no-show visit (either cancelling AFTER the time of appointment OR entirely missing the appointment) will be charged the entire visit rate.
LATE POLICY: If you are late for a session, you may lose some of that session time. Thank you for understanding and honoring the time you have set aside for yourself.